Privacy policy
What Dorado LLC collects when you use this site or work with us, why we collect it, and how to ask us to correct or delete it.
1. Who we are
Dorado LLC ("Dorado", "we", "us") researches the Japanese market for overseas companies and works as their team in Japan. Our registered office is at Hamamatsu-cho Dia Building 2F, 2-2-15 Hamamatsu-cho, Minato-ku, Tokyo 105-0013, Japan. For anything in this policy, write to support@dorado-group.jp.
2. What we collect
Information you give us
- Your name, company, and email address
- Messages you send through the contact form, email, WhatsApp, or LINE
- Your intake form answers: your products, the customers you want in Japan, and your questions
- The written questions you send during the research plan
Payment information
Stripe processes card payments. We never see or store your full card number. Stripe tells us your name, email address, billing country, and whether each payment succeeded.
Information collected automatically
- IP address and approximate location
- Browser and device type
- Pages you visit on this site, and the page that sent you here
We collect this through cookies and similar technologies. The cookie policy lists them and explains your choices.
3. How we use it
- To answer your inquiries
- To deliver the research plan: set up the research, write your briefs, and answer your questions
- To take payments and send receipts
- To scope an execution engagement or spot work with you
- To send follow-up messages you would reasonably expect
- To understand how the site is used and improve it
- To prevent fraud, keep the site secure, and meet legal obligations
We do not publish your product details, your intake answers, or your briefs. Our posts and library use public information, or examples that a customer has allowed us to use without their name.
4. AI tools in the research
We use AI tools to research public sources for your brief. To do that, we send those tools your product description, target customers, and questions. We review every brief before it is sent.
We use models from four providers: Anthropic, OpenAI, Google, and xAI. In our Claude and ChatGPT accounts, we have turned off the settings that let Anthropic and OpenAI train their models on our chats. We use Google's Gemini and xAI's Grok with their training settings off.
5. Sharing and service providers
We do not sell your personal information. We do not share it with third parties for their own marketing.
These service providers process data for us:
| Provider | What for |
|---|---|
| Stripe | Card payments and receipts |
| Cloudflare | Website hosting and security, the spam check on our forms, and storing the messages sent through them |
| AI providers | Research for your brief. Section 4 names them. |
| Site analytics, our company email, including each message sent through our forms, and AI research for your brief | |
| HubSpot | Customer records |
| Meta (WhatsApp) and LY Corporation (LINE) | Messages, when you contact us there |
| LinkedIn and YouTube | Social links and embedded videos |
6. International transfers
Some of these providers operate outside Japan, mainly in the United States and South Korea. When we transfer personal information abroad, we follow Japan's Act on the Protection of Personal Information (APPI). On request, we tell you about the data protection rules in the destination country.
7. How long we keep it
| Data | How long |
|---|---|
| Inquiries | For our relationship, plus 3 years |
| Intake answers and briefs | While you are on the plan, plus 3 years |
| Payment and receipt records | As long as Japanese tax law requires |
| Email and messages | For our relationship, plus a reasonable period |
| Analytics data | 2 months |
When we no longer need the data, we delete it or remove the details that identify you.
8. Your rights
Subject to our legal obligations, you can ask us to:
- Confirm whether we hold personal information about you, and show it to you
- Correct information that is wrong
- Delete your information
- Stop using your information
Send requests to support@dorado-group.jp. We check your identity before we act on a request.
9. Contact and complaints
Send questions and complaints about this policy to support@dorado-group.jp. You can also complain to Japan's Personal Information Protection Commission at ppc.go.jp.
10. Changes to this policy
When we change this policy, we update the date at the top of this page. We email current customers about a material change.
Appendix. APPI disclosures
For the APPI, the business operator that handles personal information is Dorado LLC, at the address in section 1. We use retained personal data for the purposes in section 3. Sections 6, 8, and 9 describe overseas transfers, requests for disclosure, correction, or suspension, and complaints.